Refund and Returns Policy

1. General Policy

At garagegear, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or exchange in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• The product must be unused, in its original packaging, and in the same condition as when shipped.
• All accessories, manuals, and any complimentary items that were included must be returned.
• Items that show signs of wear, damage, or missing components are not eligible for a refund.

2.3. Non‑Refundable Items

• Personalized or custom‑made products.
• Clearance or final‑sale items, unless the item is defective or not as described.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns without an RMA number may be rejected.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

4.2. Partial Refunds

If the returned item is missing accessories or shows signs of use, we reserve the right to issue a partial refund.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability. If the replacement item is of higher value, you will be required to pay the price difference; if lower, we will refund the difference.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Package the item securely for return to avoid damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

By completing a purchase on garagegear, you acknowledge that you have read, understood, and agree to comply with this Refund and Returns Policy.