Refund and Returns Policy

1. General Policy

garagegear strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Returns must be initiated within 30 calendar days of the delivery date. The request must be submitted through the online return portal or by contacting our support team.

2.2. Condition of Items

Returned items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and tags. Products that have been altered, washed, or otherwise used are not eligible for return.

3. Return Process

3.1. Initiating a Return

To start a return, email us at [email protected] or call +1 (726) 216-4744with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2. Shipping Costs

Unless the item is defective or the wrong product was shipped, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

Refunds will be issued to the original payment method within 7‑10 business days after we have received and inspected the returned item. The refund amount will reflect the purchase price, less any applicable shipping charges or restocking fees.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you request the return. Exchanges are subject to product availability; if the requested item is out of stock, a refund will be processed instead.

6. Non‑Refundable Items

• Custom‑made or personalized products.
• Gift cards and digital download codes.
• Items marked as final sale.

7. User Responsibilities

Customers are responsible for providing accurate contact and shipping information, safeguarding the RMA number, and complying with all return instructions. Failure to follow the return procedure may result in a delayed or denied refund.

8. Contact Information

For questions regarding this policy, please contact garagegear at:

Email: [email protected]
Phone: +1 (726) 216-4744
Address: 9835 Southwest Cedar Way, San Antonio, Texas 78252, United States

9. Legal Disclaimer

garagegear reserves the right to amend this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.